Privacy Policy

Personal information

Chill Innovation A/S stores the information you provide us in order to carry out orders - including name, address, telephone, e-mail and trade data that concerns you.

We register and disclose your personal information in order to provide our services to you. This includes, but not limited to Carriers (Postnord, GLS, DAO, DHL, Shipmondo), Payment Service Providers (Quickpay, Viabill), Accounting (Economic), Newsletter handling (Sendinblue) and Live Chat (Smartsupp). We do not disclose or sell to third parties for his commercial business.

Personal data is stored on servers in Denmark/EU. Some personal information is administered by a third party (data processor) that stores and processes personal information on our behalf pursuant to this data policy and the applicable privacy data protection laws.

The information is kept for the time allowed by law and we delete them when they are no longer necessary. The period depends on the nature of the information and the background for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted. Accounting data is required to be kept for a minimum of 5 years.

All card payments are secured through 3rd party payment gateway (Quickpay). We do not store and process any sensitive card information.

Registration and unsubscribe of newsletters can be found on the website as well as in the newsletters.

As registered you always have the rights to gain insight and you can object to a registration in accordance with the rules in the GDPR Act. You have access to your orders and personal data in the customer area 'My Account', and can also make corrections as well as request deletion of data / account.


This website uses cookies to remember your settings, cart, login status, live chat, traffic analytics, targeted advertising and technical functionality.

A cookie is a small text file stored in your browser for recognising your device on subsequent visits. There is no personal information stored in our cookies and they can not contain viruses.

By using this website you accept the use of cookies.

In addition to cookies for basic technical functionality, these are currently being used:

ssup. Smartsupp
Live Chat
These cookies are used for the Live Chat functionality, including so the user / chat is remembered during navigation on the site and recurring visits. Chat history available for 14 days. (Smartsupp Privacy Policy)
_ga, _gac, _gat, _gid
Google Analytics These cookies are used by Google Analytics / Google Ads to gather statistics about the use of the site and for targeted advertising. (Google Analytics Cookie Policy)
_fbp, fr, Pixel Facebook These cookies are used by Facebook to measure the traffic and impact of the company's facebook page and advertising. (Facebook Privacy Policy)

Rejecting and deleting cookies

You can always reject cookies on your computer by changing the settings in your browser. However, you should be aware that many features and services might not work as expected, because they require the websites to remember the choices you make.

Previously accepted Cookies can also be deleted afterwards. However, this will also reset saved logins, settings etc. on your visited websites. If you use a PC with a newer browser, you can typically delete your cookies by using the shortcut keys: CTRL + SHIFT + Delete.

Last updated: Sep 2019 (Changed Chat provider)

Chill Innovation A/S, Denmark
Tel .: +45 7734 4050
mail: info@chill-innovation.com

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